Refund policy

Returns & Refund Policy

We want you to be happy with your Rebel Rebel artwork. If you change your mind, we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

To be eligible for a return, your artwork must be in the same condition in which you received it, unused, undamaged and, wherever reasonably possible, in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at info@rebelrebel.shop before sending anything back.

If your return is accepted, we’ll provide details of where to send your order. Items returned without first contacting us may not be accepted.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer. We strongly recommend using a tracked delivery service as we cannot be responsible for returned items lost in transit.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives and contact us as soon as possible if your artwork is damaged, defective or you have received the wrong item.

Email info@rebelrebel.shop with your order number and clear photographs of the artwork and packaging so we can assess the issue and arrange an appropriate replacement or refund.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Personalised or Custom Orders

Products that have been specifically personalised or created to your individual specifications may not be eligible for a change-of-mind return.

This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

Exchanges

We do not currently operate a direct exchange service.

If you would like a different artwork, size or format, the simplest option is to request a return of the original item and place a new order once your return has been accepted.

UK & European Consumer Rights

Our 30-day returns policy is offered in addition to any statutory rights you may have as a consumer.

For qualifying distance purchases, customers in the UK and European Union generally have a statutory right to cancel an order within 14 days of receiving the goods, subject to certain exceptions.

Because Rebel Rebel offers a 30-day change-of-mind return period, qualifying orders can be returned within the longer 30-day period set out above.

Your statutory consumer rights are not affected by this policy.

Refunds

Once we have received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval, although your bank or card provider may take additional time to show the funds in your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@rebelrebel.shop.